At NewJaisa, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not
completely satisfied with your order, we invite you to review our returns and refunds policy outlined below.
1. Cancellation Policy
a). You are entitled to cancel the order at no additional cost except gateway fee (if any) if the product
is not shipped within 4 working days post order is placed.
b). Cancellation Post Dispatched: If order is cancelled post dispatch shipping charges (both ways)+
Gateway charges (if any) will be deducted before refund.
100% Refund Or Replacement (Customer can Choose), *Replacement Subject to availability
Repair within 30 Days Guaranteed SLA (Onsite or Offsite)
In case of any part un-availability, not repairability or other issue - NJ may choose refund at nominal
depreciated value. 1%/Month depreciation will be charged for the number of days assets used.
Not Defective (Customer decides to return)
Buyback Program
Sale Price - Min of 10% or 3% Monthly Depreciation - Cost of customer induced defects (if any)
See section 3.2
2.1. 14 Days Return Policy
Eligibility Checks
You are entitled to return or replace your order within 14 days of receiving it, provided that the product meets the
following conditions:
b). The product has missing parts or accessories, or any included items
2.2. Warranty > 14 days
NewJaisa reserves the right to change the method by which we provide service, and the eligibility of your product
for return or replacement may vary based on your location. Service options, replacement availability, and response
times may differ depending on your state or city.
Warranty Information
a). Covered in Warranty
- 1 year* (based on warranty purchased at the time of order) warranty is provided for Manufacturing Defects
- 6 months warranty on battery and adaptor
b). Not Covered in Warranty
- Physical Damage
- NOTE : If purchase extended warranty it will be applicable on manufacturing defects only
Warranty Process (timelines)
1. It will take up-to 30 days to resolve the issue as multiple legs are involved - Technician visit/
pickup/delivery and repair at our warehouse. If not resolved within the timelines, NewJaisa may choose to
replace/refund at a nominal depreciation value of 1% per month. This depreciation will be calculated based on the
number of days the asset was used.
To ensure a smooth return process, please adhere to the following conditions:
a. The product must be returned in its original condition, with all original packaging, tags, and
accessories intact.
b. The product must not have been damaged while in your possession, and it must be the same item that was
shipped to you.
c. Any device that stores personal information must have all such information removed prior to returning.
NewJaisa shall not be liable for any misuse or unauthorized use of such information.
d. Products that were purchased by mistake or for buyer’s remorse (e.g., incorrect model or color) may
be eligible for return with a deduction*
e. Ensure the product is properly packaged to prevent damage during transit. NewJaisa is not responsible
for any damage that occurs during shipping due to improper packaging.
2.4 Return Process
To initiate a return, please contact our customer support team via
Contact Us page. If your return is
approved, you will receive detailed instructions on how/where to send your package.
a. Do not return items without first requesting a return. Items sent back without authorization will not
be accepted.
b. For certain products, a technician visit may be scheduled to evaluate the condition of the item. The
technician’s report will determine the eligibility of the return or replacement.
c. Post validation if below quality checks fail (section 3.1), return will be
accepted without any charges
d. In case of replacement approved, the replacement product will be shipped out in 24-48 hrs post the
initial system is received at our warehouse.
2.5 Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
a. Products that are not in their original condition.
b. Products damaged due to improper use or handling by the customer except for replaceable items (eg -
keyboard/back panel damage)
c. Items that were customized or personalized at the time of purchase or post purchase
3. Refund Process
RTO - Product Not Delivered and Returned to us (Return to Origin)
a. Once the product reaches our warehouse within 24-48 hrs we will initiate a refund. The amount will be
credited back to source in 14 business days deducting the courier charges except for Non-Customer dependent
scenarios
Ex - Non Serviceable locations, Mis-routed
Delivered to Customer - Product Returned due to defect/Non Defect
a. Once the returned product reaches our warehouse, it will be inspected (time taken will be 24-48hrs),
post the inspection refund will be initiated which will be credited to your account in 14 business days.
b. Refund will be processed back to source (from where the payment was received/original payment method),
if it's a COD amount it will be credited to the bank details provided.
c. You may incur additional fees on the refund processed, based on below conditions/TnC’s
Product Defective – No additional charges will be charged except for the months used as per Return policy
Non Defective (as per quality Check) /Does not like – A restocking fee of Min 10% or 3% per month whichever
is greater will be deducted. If there is any induced damage below are the charges which will be deducted
additionally (section 3.2).
You can return the product anytime during the warranty period with a depreciation value of Min 10% or 3% per
Month minus Cost of customer induced defects/damage (if any) - (section 3.2)
5. Policy Changes
NewJaisa reserves the right to modify or update this returns and refunds policy at any time without prior notice.
Any changes will be effective immediately upon posting on our website. It is your responsibility to review this
policy periodically for any updates.
6. Company Rights
NewJaisa reserves the right to:
a). Refuse a return if the product does not meet the above conditions.
b). Limit the number of returns or exchanges for customers with a history of excessive returns.
c). Determine the eligibility of a product for return, replacement, or refund at its sole discretion.
Contact Us
If you have any questions about our returns and refunds policy, or if you need further assistance, please reach out
to us:
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