All orders are processed within 2 to 4 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Refer to Shipping Policy

For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of the items in your cart.

Refer to Shipping Policy

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress through the carrier's website.

Refer to Shipping Policy

If you haven't received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number:
Email: support@newjaisa.com
Phone: 80884 03455 (Monday to Saturday, 10 AM to 7 PM)

Refer to Shipping Policy

Currently, we do not ship internationally

You are eligible to return your order within 14 days of receiving it if the product meets the following conditions

• Physically damaged, defective, or significantly different from its description.
• Missing parts or accessories or any included items.
• Refer to Return Policy

To ensure a smooth return process, please ensure that:

• The product is returned in its original condition, with all original packaging, tags, and accessories intact.
• The product has not been damaged while in your possession and is the same item that was shipped to you.
• Any device that stores personal information has all such information removed before returning.
• Products purchased by mistake or for buyer’s remorse (e.g., incorrect model or colour) may not be eligible for return.
• Refer to Return Policy

To initiate a return:

• Contact our customer support team via
  Email: support@newjaisa.com
  Phone: 80884 03455 (Monday to Saturday, 10 AM to 7 PM)
• If your return is approved, you will receive detailed instructions on how and where to send your package.

Important:

• Do not return items without authorization. Items sent back without prior approval will not be accepted.
• For certain products, a technician visit may be required to evaluate the item's condition.
• Refer to Return Policy

Certain items may not be eligible for return, including but not limited to:

• Products that have been used or are not in their original condition.
• Products damaged due to improper use or handling by the customer.
• Items that were customized or personalized at the time of purchase.
• Refer to Return Policy

You can reach our customer support team:
Email: support@newjaisa.com
Phone: 80884 03455 (Monday to Saturday, 10 AM to 7 PM)

Refer to Return Policy

Once we receive and inspect the returned goods:

• Refunds are processed within 14 days.
• Refunds will be issued using the same method of payment as the original order.
• No additional fees will be incurred for the refund.

Note:

• Original Shipping Costs are not refunded, except if the return is due to an error on NewJaisa’s part.
• A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

You can reach our customer support team:
Email: support@newjaisa.com
Phone: 80884 03455 (Monday to Saturday, 10 AM to 7 PM)

NewJaisa offers a warranty for its refurbished products covering

• Defects in Materials and Workmanship: Free from defects when used normally as per NewJaisa's guidelines
• Hardware Components: Includes the main device and any branded accessories in the original packaging.
• Refer to Warranty Policy

The warranty does not cover:

• Third-Party Accessories - Any accessories not provided by NewJaisa.
• Software Issues - Operating systems, applications, and other software components.
• Consumable Parts - Such as batteries, unless the failure is due to a defect.
• Superficial Damage - - Scratches, dents, broken ports unless due to a defect.
• External Factors -Accidents, abuse, misuse, fire, liquid contact, etc.
• Unauthorized Repairs -Modifications or repairs by unauthorized service providers.
• Normal Wear and Tear -Defects due to ageing.
• Other Exclusions - Removed serial numbers, stolen products, or products inaccessible due to security measures.
• Refer to Warranty Policy

Standard Warranty

• All Products Except Apple: 1 year from the date of original retail purchase.
• Apple Products: 6 months from the date of original retail purchase.

Extended Warranty

• Available for purchase, providing additional coverage up to 2 years.
• Refer to Warranty Policy

Contact NewJaisa Customer Support:

• Email: support@newjaisa.com
• Phone: 80884 03455 (Monday to Saturday, 10 AM - 7 PM)
• Provide a detailed description of the issue along with proof of purchase.
• Initial Resolution - Our support team will attempt to resolve the issue remotely within 24 to 48 hours.
• Technical Expert Visit - A technician may evaluate the condition if needed.
• Facility Inspection - If unresolved, you may need to send the product to our service facility for inspection and repairs.
• Replacement - If the issue persists after inspection, the unit may be replaced with an equivalent product.
• Refer to Warranty Policy

• Backup Your Data - Ensure all personal/sensitive data is backed up as NewJaisa is not responsible for data loss during repairs.
• Provide Proof of Purchase - You may be required to provide proof of purchase before warranty service is provided.
• Refer to Warranty Policy

• If Covered by Warranty - NewJaisa will cover the shipping costs to and from the service centre.
• If Not Covered - You may be responsible for the shipping costs.
• Refer to Warranty Policy

Yes, NewJaisa reserves the right to modify or update the warranty policy at any time without prior notice. Changes become effective immediately upon posting on our website.

Refer to Warranty Policy

This warranty policy is governed by the laws of the jurisdiction in which the purchase was made. Any disputes will fall under the exclusive jurisdiction of the courts in that jurisdiction.

Refer to Warranty Policy

We may collect the following personal data:

• Contact Information - Email address, first and last name, phone number, address, state, province, ZIP/postal code, city.
• Usage Data - IP address, browser type, pages visited, time spent on pages, unique device identifiers, etc.
• Account Information - If you create an account, your login details and preferences.
• Third-Party Data - Information from social media services like Google, Facebook, Twitter and other platforms if you are registered through them.
• Refer to Privacy Policy

Your personal data may be used for:

• Providing and Maintaining Services
• Managing Your Account
• Contacting You for updates or informative communications
• Providing News and Offers
• Managing Your Requests
• Business Transfers
• Data Analysis and Improving Services
• Refer to Privacy Policy

Yes, we may share your personal information in the following situations:

• With Service Providers for monitoring and analyzing service usage.
• For Business Transfers such as mergers or acquisitions.
• With Affiliates under strict privacy policies.
• With Business Partners to offer products or promotions.
• With Other Users if you interact publicly on our platform.
• With Your Consent for any other purposes.
• Refer to Privacy Policy

We retain your personal data only as long as necessary for the purposes outlined in our Privacy Policy, including legal obligations, dispute resolution, and enforcement of agreements.

Refer to Privacy Policy

While we strive to use commercially acceptable means to protect your data, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Refer to Privacy Policy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us to remove that information.

Refer to Privacy Policy

Yes, you can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some parts of our service.

Refer to Privacy Policy

Your information may be transferred to and maintained on computers outside your jurisdiction. By using our service, you consent to such transfers, and we ensure adequate controls are in place to protect your data.

Refer to Privacy Policy

You can reach us via:

• Email: support@newjaisa.com
• Website: https://newjaisa.com/pages/contact-us
• Phone: +91-9026265699
• Refer to Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on our website and become effective immediately. It is your responsibility to review the policy periodically.

Refer to Privacy Policy

To be eligible for the buyback program, customers must meet the following criteria:

• Good Working Condition - The product must be in good working condition without significant damage or wear.
• Proof of Purchase - Original proof of purchase (invoice or receipt) must be provided.
• Original Packaging - The return must include all original packaging, accessories, and documentation.
• Refer to Privacy Policy

NewJaisa reserves the right to refuse buyback of products that:

• Exhibit Intentional Damage or Misuse.
• Do Not Meet Eligibility Criteria.
• Fall Outside Specified Time Frames mentioned in the policy.
• Refer to Privacy Policy

The buyback value is determined as a percentage of the product's original purchase price, varying based on the time frame since purchase. For more information check our policy here

Refer to Privacy Policy

To initiate a buyback:

• Contact NewJaisa Customer Support:
  Email: support@newjaisa.com Phone: 80884 03455
• Receive Instructions: Customer support will provide detailed instructions on packaging and shipping the product for return.
• Inspection and Refund: Upon receipt and inspection, the buyback value will be processed as a refund to the original payment method or as store credit, based on your preference.
• Refer to Privacy Policy

Note:

• Deductions may apply if any damages or functional defects are found during inspection.
• The value of the product will be credited only after all verification processes are complete.

Yes:

• Modification Rights: NewJaisa reserves the right to modify the terms and conditions of the buyback policy without prior notice.
• Agreement: By participating in the buyback program, customers acknowledge and agree to abide by these terms and conditions.
• Refer to Privacy Policy

You can reach us through the following channels:

• Email: support@newjaisa.com
• Phone: +91 80884-03455 or +91-90262-65699
• Website: https://newjaisa.com/pages/contact-us
• Operating Hours: Monday to Saturday, 10 AM to 7 PM

Note:

• Original Shipping Costs are not refunded, except if the return is due to an error on NewJaisa’s part.
• A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

If you receive a defective or incorrect product:

• Contact Customer Support immediately with your name and order number
• Follow Return Procedures as outlined in the Returns and Refunds section to initiate a return or replacement.

NewJaisa is committed to delivering high-quality refurbished products. Each product undergoes thorough inspection and testing to ensure it meets our standards for defects in materials and workmanship before being offered for sale.

Yes, for certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.

• Returns: A restocking fee of 10% may apply in certain cases based on the condition of the returned item.
• Buybacks:Deductions may apply if damages or functional defects are found during product inspection.

NewJaisa reserves the right to limit the number of returns or exchanges for customers with a history of excessive returns.

Any disputes arising from our policies are governed by the laws of the jurisdiction where the purchase was made and are subject to the exclusive jurisdiction of the courts in that area.

Any changes to our policies will be: Posted on our website immediately. Effective upon posting, requiring you to review the updated policies periodically.

NewJaisa reserves the right to modify or update the warranty and buyback policies at any time without prior notice.