Return Policy — Newjaisa Skip to content

Return Policy

30 Days Return Policy:


If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us. 


You are entitled to return your order within 30 days of receiving it.To start a return, you can contact us at support@newjaisa.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


For Return/Replacement Queries you can reach out to us on :


Email  ID     : support@newjaisa.com

Contact no. : 808840 03455  (Mon-Sat between 10AM to 7PM)

 

Conditions for return:

  1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.
  2. Return will be processed only if: 
  • it is determined that the product was not damaged while in your possession;
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, warranty card and all the accessories therein.You’ll also need the receipt or proof of purchase.)
  • If you wish to return a device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We shall not be liable in any manner for any misuse or usage of such information.
  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  • No additional information is required to return an eligible order unless otherwise noted.
  • For a few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Company reserves the right to change the method by which Company may provide service to you, and your Company Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the state/city where service is requested. Service options, replacement availability and response times may vary according to location.


We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement. 

 

Contact Us 

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By sending us an email to support@newjaisa.com