Pre-Order – Terms & Conditions

At NewJaisa, selected products may be available for Pre-Order. Pre-Order products are not immediately available for dispatch and will be dispatched once they become available. Please read the following policy carefully before placing a Pre-Order.

Pre-Order Information

1. Products available for Pre-Order will be clearly marked as “Pre-Order” on the product page.
2. The expected dispatch timeline will be displayed on the respective product page wherever applicable.
3. Customers should carefully review the Pre-Order status and expected dispatch timeline before placing the order.

Pre-Order Processing & Dispatch

1. Unlike regular orders, Pre-Order products are not processed for immediate dispatch.
2. The Pre-Order will be processed once the product ready to ship.
3. Once the product is ready, it will be dispatched through our courier partners.
4. The dispatch timeline displayed on the product page is an estimated timeframe and may vary depending on product availability and other operational circumstances.

Delivery & Tracking

1. Once your Pre-Order is dispatched, it will be shipped through our courier partners.
2. After your order is shipped, you will receive a shipping confirmation email along with your tracking ID.
3. The tracking details may include the courier name, tracking number and tracking URL, where available.
4. Delivery timelines may vary depending on your location and courier service.

Pre-Order Delays

1. The expected Pre-Order dispatch date is an estimate and not a guaranteed delivery date.
2. Dispatch may be delayed due to product availability, procurement, quality checks, courier operations or other circumstances beyond our control.
3. In case of a significant delay, we will make reasonable efforts to keep customers informed using their registered contact details.

Cancellation & Refund

1. If you wish to cancel a Pre-Order, please contact our customer service team with your name and order number.
2. Cancellation requests will be handled according to our applicable Refund and Return Policy.
3. If NewJaisa is unable to fulfil a Pre-Order, the customer will be informed and the applicable refund will be processed according to our refund policy.

Important Note

Pre-Order products follow a different processing and dispatch timeline from regular in-stock products. Please make sure you check the expected dispatch information displayed on the product page before placing your order.

If you haven’t received your order within the applicable delivery timeframe after receiving your shipping confirmation email, please contact us with your name and order number.

Email ID : support@newjaisa.com

If, for any reason, you are not completely satisfied with a purchase, please review our Refund and Return Policy.

Changes to the Pre-Order Policy