Devices bought directly from NewJaisa carry a 6-month warranty from the invoice date, covering hardware malfunction under normal use. Battery and charger are covered for six months against functional failure. Extended warranty applies only if purchased.

Read the warranty policy

You can request a return or replacement within 14 days of receiving your order if the product is damaged, defective, significantly different from its description, or missing parts or accessories. Contact our support team to start a return. After 14 days, requests are handled under the Buyback Program and applicable deductions apply.

Read the return policy

Orders are processed within 2–3 business days (excluding holidays). Delivery typically takes 7–8 business days and may vary by location. You will receive a shipping confirmation email with a tracking ID once your order is dispatched. Shipping charges are calculated and shown at checkout.

Read the shipping policy

Every device goes through NewJaisa's Final Quality Checks and is tested for performance before it reaches you.

See the quality criteria

When you are ready to upgrade or no longer need your device, the Buyback Program lets you return it to NewJaisa, with depreciation applied as set out in the Buyback Policy.

Read the buyback policy

The payment options available for your order are shown at checkout. Where EMI options such as Snapmint are offered, availability, tenure and approval are subject to the provider's eligibility checks.

Reach our team through the Contact Us page or email support@newjaisa.com. For warranty issues, our support team aims to resolve the problem remotely within 24–48 hours of your complaint.

Contact us