Warranty Policy

1. APPLICABILITY

This Warranty applies exclusively to products purchased directly from NewJaisa, including via www.newjaisa.com, authorized retail stores, and direct B2B / institutional transactions executed through quotations, purchase orders, or agreements unless otherwise mentioned in the respective Sales order/agreements. The Warranty is valid only for the original purchaser named on the tax invoice and is strictly non-transferable and applicable only in India. Warranty will be void if product serial numbers, asset tags, or identification labels are removed, altered, or tampered with.

2. WARRANTY PERIOD

• Non-Apple Devices: 12 Months from invoice date
• Apple Devices: 6 Months from invoice date

Extended Warranty applies only if purchased. Warranty always starts from invoice date.

3. NATURE OF REFURBISHED PRODUCTS

All products are professionally refurbished and may show minor cosmetic wear consistent with prior usage. Warranty covers functional performance only and does not guarantee cosmetic condition.

4. WHAT THIS WARRANTY COVERS

NewJaisa will repair, replace, or provide a functionally equivalent unit for hardware malfunction under normal use.

Covered Components:

• Motherboard and circuitry
• Processor, RAM, storage drives
• Display (functional defects only)
• Keyboard, trackpad, built-in peripherals
• Internal ports and networking

Limited Warranty Components:

• Battery – Covered for six (6) months against functional failure. Capacity degradation is normal wear and not covered.
• Power Adapter / Charger – Covered for six (6) months against manufacturing or functional defects.

After six months, replacement of these items is chargeable irrespective of device warranty.

Damage caused by installation of unauthorized or incompatible components, accessories, or upgrades is not covered.

5. WHAT THIS WARRANTY DOES NOT COVER

This Warranty does not cover software-related issues including operating systems, applications, virus or malware infections, configuration issues, or data recovery.

The Warranty also does not cover any damage caused by customer actions or external factors, including but not limited to misuse, accidental damage including drops, cracked screens, or physical impact, liquid exposure, electrical surge, unauthorized repair or modification, improper handling, or use of the product outside recommended operating conditions. Determination of warranty eligibility shall be made by NewJaisa based on technical inspection and diagnostic evaluation.

Cosmetic damage that does not affect functionality and normal wear and tear arising from regular usage are also excluded from coverage.

6. CUSTOMER RESPONSIBILITIES

1. Backup of Data
If your refurbished product is capable of storing software programs, data, and other information, you are responsible for maintaining periodic backup copies of the information stored on the product. Customers must remove confidential, proprietary, or sensitive data before submitting devices for service. NewJaisa is not responsible for any data loss that may occur during repair, replacement, or any other warranty service

2. Proof of Purchase
Before receiving warranty service, you may be required to provide proof of purchase, respond to questions designed to assist with diagnosing potential issues, and follow NewJaisa's instructions for troubleshooting and seeking warranty service.

7. WARRANTY SERVICE PROCESS

1. Contacting NewJaisa Support:
To initiate a warranty claim, customers must contact the NewJaisa Customer Support team through the ‘Contact Us’ page or via the official support email. A detailed description of the issue along with valid proof of purchase must be provided to begin the service process.

2. Initial Complaint Resolution
Once the complaint is raised, NewJaisa will attempt to resolve the issue remotely within 24 hours to 48 hours. Our support team may guide you through troubleshooting steps or perform a remote diagnosis to address the issue.

3. Engineer/ Technical Expert Visit
Within 5–6 working days, our onsite engineer will visit your location to diagnose the issue (for onsite serviceable locations). For non-serviceable locations, our ASP will guide you to walk in to the nearest Authorized Service Center.

4. Facility Inspection
If the engineer’s visit does not resolve the issue, NewJaisa may pickup the product / require you to send the unit to our service facility. At the facility, the product will undergo a thorough inspection and necessary repairs will be made.

5. Replacement
If, after the facility inspection, the issue still cannot be resolved, NewJaisa may replace the unit with another one of equivalent value and specifications

6. Replacement and Refunds
If a replacement is provided, the replacement product will be covered under the remaining term of the original warranty. Refunds, if offered, will be processed back to your original payment method, with the depreciation value specified in the return process.

7. Shipping Costs
If warranty service is required due to a defect covered under this policy, NewJaisa will cover the shipping costs to and from the service center. If the service request is found to be ineligible, you may be responsible for the shipping costs.

8. Packaging for Return
When returning a product for warranty service, ensure that it is properly packaged to prevent damage during transit. NewJaisa is not responsible for any damage that occurs during shipping due to improper packaging.

9. LIMITATION OF LIABLITY

NewJaisa does not guarantee that the operation of the refurbished product will be uninterrupted or error-free. The warranty covers defects in materials and workmanship, but it does not cover software issues, user errors, or other non-hardware-related problems.

Except as provided in this warranty and to the maximum extent permitted by law, NewJaisa is not responsible for direct, indirect, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts), loss of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, or loss of reputation.

Any decision made by NewJaisa regarding warranty claims, service options, or any related matters will be final and binding.

Remedies under this Warranty are exclusive. NewJaisa shall not be liable for loss of business, profits, downtime, data, or any indirect or consequential damages.

10. SERVICE AVAILABILITY

Repair timelines depend on spare availability, model type, and logistics constraints. No guaranteed turnaround time applies unless contractually agreed.

11. FORCE MAJEURE

Newjaisa is not liable for delays, interruptions, or inability to fulfil warranty obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, government restrictions, pandemics, strikes, supply shortages, or other unforeseen events. In such cases, warranty obligations will be adjusted or deferred until the resolution of the event, as permitted by law.

12. NON-TRANSFERABILITY

This Warranty is extended solely to the original purchaser and cannot be assigned or transferred.

13. SPECIAL TERMS FOR B2B / INSTITUTIONAL PURCHASES

This Warranty operates alongside executed commercial agreements. In case of conflict, the signed agreement prevails. No Service Level Agreement is implied unless expressly defined. Devices used in high-utilization environments are subject to commercial wear exclusions.

14. GOVERNING LAW AND JURISDICTION

This Warranty shall be governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

15. POLICY MODIFICATION

NewJaisa reserves the right to modify, amend, or update this Warranty Policy at any time, without prior notice. Any such changes shall become effective immediately upon being posted on the official NewJaisa website.

It is the responsibility of customers to review this Warranty Policy periodically to stay informed of any revisions. Continued use of the product or services after such publication shall constitute acceptance of the updated terms.

16. CUSTOMER SUPPORT

Please refer to Support Team

17. CONDUCT OF CUSTOMERS AND STAFF

NewJaisa Technologies Limited is committed to maintaining a respectful, safe, and professional environment for both customers and employees.

Customers are expected to treat NewJaisa staff with courtesy and respect at all times. Any abusive behaviour, including verbal or physical threats, harassment, intimidation, or disruptive conduct, shall not be tolerated and may result in suspension or limitation of warranty services or support, without prejudice to any other legal remedies available to NewJaisa.

NewJaisa likewise requires its employees and authorized representatives to uphold the highest standards of professionalism, courtesy, and ethical conduct. If a customer believes they have experienced inappropriate behaviour, they are encouraged to report the matter promptly for review.

Such concerns may be escalated to: cs@newjaisa.com. All reported incidents will be treated seriously and investigated in accordance with company policy, and appropriate corrective action shall be taken where necessary.