Terms and Conditions - Product Buyback Policy

Eligibility

To be eligible for the buyback program, customers must meet the following criteria:

• 1. The product must be in good working condition without significant damage or wear.
• 2. The original proof of purchase (invoice or receipt) must be provided.
• 3. The return must include all original packaging, accessories, and documentation.

Exclusions

NewJaisa reserves the right to refuse buyback of products that:

• 1. Exhibit signs of intentional damage or misuse.
• 2. Do not meet the specified eligibility criteria.
• 3. Fall outside the stipulated time frames mentioned in this policy.

Buyback Percentage Calculation

NewJaisa reserves the right to refuse buyback of products that:

• 1. The buyback value is determined as a percentage of the product's original purchase price or the equivalent configuration price (processor, generation, storage, etc.), whichever is lower at the time of participating in the buyback policy.
• 2. The buyback percentage varies based on the time frame since purchase

Buyback Percentage:

Buyback Value Calculation:

The Buyback Value will be calculated using the Reducing Balance Method. In this method, a depreciation of 5% per month is applied on the remaining book value of the product, rather than on its original purchase price.

• 1. Months Elapsed – The number of full months since the product was purchased. (Each month is considered as 30 days.)
• 2. Reducing Depreciation Rate – The product’s value reduces by 5% reducing balance method on a compounding (reducing balance) basis or minimum depreciation of 12% applies, and the final buyback value will be calculated using whichever results in the higher deduction.

Example Calculation:

• 1. If the product was purchased for ₹10,000, the minimum deduction of 12% always applies.
  Minimum Buyback Value = ₹10,000 × 0.88 = ₹8,800
• 2. After 1 month, 5% monthly reducing balance applies:
  Month 1 Value = ₹10,000 × 0.95 = ₹9,500
  Final Buyback = Lower of (₹9,500, ₹8,800) = ₹8,800
• 3. After 2 months:
  Month 2 Value = ₹9,500 × 0.95 = ₹9,025
  Final Buyback = Lower of (₹9,025, ₹8,800) = ₹8,800
• 4. After 3 months:
  Month 3 Value = ₹9,025 × 0.95 = ₹8,573.75
  Final Buyback = Lower of (₹8,573.75, ₹8,800) = ₹8,573.75
• 5. After 12 months (1 year):
  Value = ₹10,000 × (0.95¹²) ≈ ₹5,404
  Final Buyback = Lower of (₹5,404, ₹8,800) = ₹5,404

This method ensures fair valuation by applying a minimum depreciation of 12% and then calculating monthly depreciation at 5% on a reducing balance basis. The final buyback value is always the lower of the two, ensuring transparency and fairness.

Process

• 1. To initiate a buyback, customers must contact NewJaisa customer support.
• 2. Customer support will provide detailed instructions on packaging and shipping the product for return.
• 3. Upon receipt and inspection of the product, the buyback value will be processed as a refund to the original payment method or as store credit, per the customer's preference.
• 4. Pickup charges and consumable wear-and-tear charges will be applicable.
• 5. Deductions will be applicable if any damages or any functional defects are found at the time of product inspection
• 6. The value of the product will be credited only after all the verification process

Disclaimer

• 1. NewJaisa reserves the right to modify the terms and conditions of this buyback policy without prior notice.
• 2. The terms outlined in this policy are subject to change, and any updates will be communicated to customers in advance.

Agreement

• 1. By participating in the buyback program, customers acknowledge and agree to abide by these terms and conditions.

Last Updated: Nov 19, 2025